Patient Scheduling Protocol

There is a specific protocol followed by the Call Center for scheduling patients:

1. Initial Scheduling:All incoming calls are routed to the Call Center. The team schedules the patient for the earliest available appointment and places them on a waitlist.
2. Request for Sooner Appointments:An EPIC message is sent to the PAR team indicating that the patient would prefer an earlier appointment. These messages and the waitlist are reviewed daily, and patients are moved up as availability allows.
3. Urgent Issues:For urgent matters, the Call Center follows a separate protocol. A message is sent to the PAR team, Bri, and Paula to ensure timely attention.
4. Provider Referrals:Travonta handles provider referrals only and is not a direct line for patients.
5. Physician Scheduling:If a physician needs to schedule a patient, they should call 314-617-2660 and press Option 2. This connects directly to Travonta.